Q. What is the best way to get a hold of the IT Department in Eau Claire?
A. Creating a help desk ticket through the FreshDesk system is the best way to make sure that your issue gets onto the To-Do List of the IT Department. You can do this by emailing "helpdesk@eauclaireps.com", or by using the portal to create a ticket.
Q. How quickly will my issues be addressed?
A. Depending on the time of year (some points on the year are busier than others), the IT Department has been known to attend to issues very quickly. Please be patient as you wait for answers.
Q. Is it okay to nag by creating multiple help desk tickets?
A. As much as it might irritate the IT Department for you to gum up the help desk system with multiple tickets for the same issue, it also clearly demonstrates that you are experiencing a major problem. Nagging can be a hazardous approach to getting the help you need, so be careful!
Q. Can't I just email/call/text the IT Department and/or its staff to get my needs met?
A. If you use other means to reach the IT Department, they will have to translate those communications into help desk tickets. This process will take them time, and that time is time that they won't have available for solving your problems.
Q. What can I do to make the lives of the staff in the IT Department more tolerable?
A. Please do any troubleshooting that you feel comfortable doing before contacting the IT Department. You never know when you may actually solve your own problem. You are smarter than you think.